View invoice: Allows you to see an invoice for an order. You shouldn’t include any promotional information in this email to the customer. Other actions:Ĭontact customer: Allows you to send an order-specific email with a customizable note to the customer. Note: The CSV file is only accessible from the emailed link for five days.ĭepending on the file size, it can take between a few seconds and as long as four hours to create the orders CSV file, and send the email notification. At the top of the screen, in the row of links that starts with Prime Video, click 'My Stuff.' 3. For help identifying the unknown charge, refer to the list of commonly seen descriptors on bank/card statements. If you want to review your complete transaction history, go to. The CSV file is automatically downloaded to your web browser's default download location, if no other location is chosen. Open the Prime Video website in a browser. An unknown Amazon charge is probably an Amazon Prime payment, a digital service payment, an Amazon Pay transaction, or a bank authorization. Step 3 Select the date range for the export, then choose Request File.Īfter the order information is ready, you will receive an email with a link for the download. Step 2 Choose Orders, then the download button. One thing I didn’t know is you can download your entire order history in spreadsheet form from the site. The Owner and Admin roles can download their order information from the Orders tab in the merchant console. I’ve always known that I could go into the site and look at my recent order history. Step 3 Choose the Order ID link or Action icon then View Order Details.Īvailable customer information can be found on this page, along with shipment tracking, payment, and refund (if applicable) details. Orders can be filtered by two filter categories: item status and/or payment status. To identify a subset of orders matching specific criteria, use the filters. To find a specific order, use the search bar to search by Order Identification (ID), Return Merchandise Authorization (RMA ID), or Tracking ID. For teens, you can send an email invite and the teen must accept in order to set up their login. For adults, you can either send an email invite or sign up together to verify your accounts. If you dont recognize a charge, check to see if: An Amazon Prime membership or Prime Video subscription was renewed. Womens History Month Decorations, No-DIY Womens History Month Banner, Pink International Womens Day Decorations Galand, Happy Womens History Month Banner. Prior transactions are available via Your Payments > Transactions. Columns of data displayed are order ID, order date, items, item status, payment status, amount, and actions. To get started, visit the Amazon Household page and choose Add Adult, Add a Teen, or Add a Child. There are several reasons why you might not recognize a charge. To see all orders, choose Show all orders. The default view for orders will display Past 30 days sorted by order date. Manage orders To access orders for merchants:
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